"We" or "Our" or "Us" means Fattbox.

"You," “Your,” or "User" means any persons or entities accessing the Site and/or using the Services available under the Site.

"Site" means the website and the contents accessible at the URL link fattboxcom.

"Services" means all the services offered by Us on the Site.

"Shipping to Your fattbox address" means the service described in Section 3 of these Terms.

"Product" or "Shipment" means the goods, merchandise, freight, parcels or goods purchased by User on the on-line websites of merchants.

"Terms" means the Terms set out herein.

Section 1: Registration

You must read, agree with and accept all of the Terms and the Privacy Policy, which include those terms of use expressly set out below and those incorporated by reference, before You register as a User.

1. We strongly recommend that, as You read these Terms, You also access and read the information contained in the other pages and websites referred to herein, as they may contain further Terms that apply to You you as a User.
2. Services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, Fattbox Services are not available to children (persons under the age of eighteen (18). You may not use the Site and/or the Services if You do not meet the eligibility criteria.
3. If You are registering as a business entity, You represent and warrant that You have the authority to bind the business entity to these Terms.
4. Registration with Fattbox is free. This Fattbox address should only be used for receiving packages purchased from online stores in the source country.
5. You agree to receive any and all communications sent by Us through voice call, video call, short message service, chat, instant messaging service and social media (e.g., Viber, WhatsApp, WeChat, Facebook, Instagram, Telegram, Twitter, YouTube, etc.), email, letter, and any other means or platform.
6. Registering for a Fattbox account automatically signs You up for the Fattbox newsletter. You may opt to cancel Your subscription at any time.
7. Upon registration, You will receive a One-Time Password (“OTP”) to the mobile number You indicated upon registration, which You will be required to input on the Site to confirm Your account ownership. We reserve the right to implement other processes to confirm your identity at the beginning of and at any time during the term of this agreement.

Section 2: Use of the Site

You agree to comply with our security verification process. You shall only create one account. You shall not create any additional account or fictional or simulated user accounts.

1. You shall not transfer, sell or disclose Your Fattbox account details (email address and password) to another party.
2. You agree to comply at all times with these Terms and all applicable domestic and international laws, statutes, ordinances and regulations. You shall not use the Site or our services to conduct or facilitate illegal acts including but not limited to fraud, cybercrime offenses, money laundering, or violation of consumer and trade regulations
3. You represent and warrant that all information You provide to Us, or make available on or through the Services, is at all times accurate and complete. You are obligated to ensure that the information You provide is up- to- date.
4. While We will exert reasonable efforts to maintain accurate and up-to-date information on the Site, We make no warranties or representations regarding the accuracy, timeliness or completeness of any information found on the Site.
5. We do not warrant that this Site will always be available, accessible, uninterrupted, timely, error free or free from computer viruses or other invasive or damaging code or that this website will not be affected by any inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.
6. Without limiting other remedies, We reserve the right to limit User's access to the Site, issue a warning, temporarily suspend, indefinitely suspend or terminate User's registration and refuse to provide the Services to User if: (i) the User breaches these Terms or the documents it incorporates by reference; (ii) We are unable to verify or authenticate any information the User provides to Us; (iii) We have reason to believe that the User's account may have been compromised; (iv) the User conduct violates applicable law or is harmful to the interests of Fattbox and its affiliates; or (v) We have reasonable grounds to believe that the foregoing circumstances (or those similar in nature) have occurred or will occur. Notwithstanding the foregoing, We reserve the right to terminate or suspend access to the Site at any time without assigning any reason. We shall not be liable to User or to any other party for any damages, losses, costs, or expenses however caused by or arising out of such termination or suspension.
7. You understand and agree that We are not the provider and/or vendor of the Products you ship through our Services.

Section 3: Charges and Costs

Our charges or rates for providing the Services are shown here and are subject to change from time to time at our discretion. Unless otherwise stated, all charges are quoted in U.S. Dollars. Charges are calculated according to the actual or volumetric weight (whichever is higher) and any Shipment may be re-weighed and re-measured by Fattbox to confirm this calculation. Calculation of chargeable weights for consolidated Shipments will be based on the total of the physical or volumetric weight (whichever is higher) of each individual package.

1. All the Fattbox charges and fees, such as the shipping fee, warehouse special request fee, fixed handling fee, valuation fee, cart storage fee, and any customs duties, taxes, fees, and other charges attached to importation that may be imposed by the concerned government shall be shouldered by the User.
2. Should the concerned government agency impose such additional charges upon assessment of shipment, We will immediately notify the User of the same and ask the User to pay the amount via Paypal. If there is no response from the User within three (3) calendar days from notification, User hereby authorizes Fattbox to pay such charges to the government on the User’s behalf. Fattbox shall notify User that it has advanced the payment of the government fees.
3. The shipment will not be delivered to the Shipment Address until User reimburses Fattbox of the amount of the unpaid fees and charges. Fattbox reserves the right to hold the shipment as a security for the payment of the unpaid fees and charges. In case User fails to settle the amount within three (3) calendar days from notice that Fattbox has advanced payment, then Fattbox may dispose of the shipment in a public or private sale, with the proceeds applied against the unpaid fees and charges, including administrative costs and professional fees, if any, and the balance of the proceeds of sale, if any, to be returned to User.
4. You will compensate Us for any penalties or fines incurred on any Shipments or goods found to be prohibited, hazardous, illegal, or are classified as controlled substances.
5. Fattbox will only ship a package/s with a maximum declared value of Five Hundred US Dollars (US $500.00) per shipment.

Section 4: Shipping to Your Fattbox address

Upon successful registration, User shall be allocated a Fattbox address (“Delivery Address”) for each source country or location that Fattbox has a warehouse in, which the User may then provide to online merchants as a delivery address when purchasing Products. Such Products are to be subsequently delivered by Us to the address designated by the User ("Shipment Address").

1. You authorize Us to accept delivery of Products at the Delivery Address on Your behalf and appoint Us as Your freight agent to ship the Products to the Shipment Address in accordance with these Terms.
2. If in any event that We deem it necessary, We reserve the right to open and inspect a Shipment without prior notice to You.
3. Notwithstanding any provisions herein, We reserve the right at all times to decline or refuse to accept delivery of any purchase or Shipment or consolidation, or return of any Products as We deem appropriate in our absolute discretion and without attributing any reason thereto.
4. We may perform any of the following activities on Your behalf: Complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations (if applicable), subject to reimbursement from the User under Section 3 (c) and (d) hereof; and/ or Act as Your freight agent for the performance of customs clearance and preparation of shipping documents. Item declaration amount will be based on the merchant invoice of the package. The merchant invoice will be used as supporting documentation.
5. All Shipment Addresses once confirmed on the Site are final and may not be varied.
6. You agree to routing and diversion of the Shipment, including the possibility that the Shipment may be carried via intermediate stopping places.
   
   * Except for Return to Merchant orders (refer to Item C, Section 8), We do not accommodate requests to repack and ship to another address in the source country once We receive a package in the warehouse. This includes splitting or repacking of packages for partial shipping, etc.

If Fattbox, in its sole discretion, deems that items received on the user's behalf is a result of fraudulent activity or related to a restricted or prohibited business, or linked to any illegal activity under applicable laws, Fattbox reserves the right to take any action that it may deem necessary under the circumstances without further notice to You or any other party, including but not limited to, archiving Your account, returning the item to the merchant or sender, marking the item as restricted to prohibit send out, confiscation of the item, and reporting such activity to the source and/or local authority or governing body in which You reside in.

1. Fattbox is not liable to You or to any other party for any losses, costs, or expenses attributable to or related to Products not accepted or received by the warehouse. In case a Product or Shipment is not accepted by Fattbox, We will notify You of the Product’s non-acceptance and You should contact the relevant merchant directly for resolution.

Section 5: Deliveries and Non-Deliverables

Shipments will be delivered to the Shipment Address, but not necessarily to the named recipient personally. Shipments to addresses with a central receiving area will be delivered to that area.

1. Fattbox do not guarantee delivery of packages, which do not comply with the import or export regulations of the country to which they are delivered to. We shall not be liable to You or to any other party for losses, damages, and cost reasonably related to the violation of import or export regulations and/or the non-delivery of packages as a consequence thereof.
2. If the recipient refuses delivery or the Shipment is deemed to be unacceptable, or it has been undervalued, or the recipient cannot be reasonably identified or located, We shall use reasonable efforts to return the Shipment to the merchant at Your cost, failing which the Shipment may be released, disposed of or sold by Us without incurring any liability whatsoever to You or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of sale, if any, to be returned to You.
3. Notwithstanding anything contained herein, We reserve the right to discard and/or dispose of the Products delivered to the Delivery Address in any manner We deem fit without being liable to You or anyone else, if (i) You do not checkout the Products within sixty (60) days of the Products being received and stored at the Delivery Address, for any reason, (ii) or We have reasonable belief that the Products are harmful or the possession, transportation, or storage of the same is in violation of applicable law, regulations, or these Terms.
4. If Fattbox, in its sole discretion, deems that Your transaction is a result of fraudulent activity or related to a restricted or prohibited business, or linked to any illegal activity under applicable laws, Fattbox reserves the right to take any action that it may deem necessary under the circumstances without further notice to You or any other party, including but not limited to, placing the transaction on hold, confiscation of the package(s) and investigation of and reporting such activity to the source and/or destination country’s, or Singapore’s Customs body or any governing body, government office, or law enforcement agency anywhere in the world.
5. For Products delivered to the Delivery Address where ownership could not be established (e.g., courier shipping label does not include the Fattbox customer's registered name and account number, has conflicting information, or does not have information that matches account details, or any similar reason in Our sole discretion), We reserve the right to discard and/or dispose of the Products within sixty (60) days of the Products being received and stored at the Delivery Address if no notification from the owner is received. We shall not be liable to You or to any other party for refund, losses, damages, and cost related to the discarding or disposal.

Section 6: Claims and valuation

Subject to these Terms, any loss or damage to Your package directly and materially caused by Us will be reimbursed according to the declared value You indicated for Your package or the invoice value, whichever is lower. The remedies available to you arising from loss or damage to your package shall be limited to this Section 6.

1. The cost of valuation will be calculated as a percentage of the total shipment value, the cost of the declared value of the goods, and international shipping cost (excluding fuel surcharge and duties paid).
2. Compensation includes declared value of goods, and international shipping costs (excluding fuel surcharge and duties paid).
3. Shipping valuation is compulsory for all users of our service.
4. For Products which are damaged or lost in the warehouse, You shall be reimbursed according to the invoice value or Your declared value whichever is lower.
5. All claims for loss or damage must be made within fourteen (14) days from the date of delivery of the Services, failing which We shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that item.
6. We reserve the right to inspect and/or collect the goods, which You claim compensation for. This applies in particular to goods that are declared damaged, for which You are claiming 100% reimbursement of item and/or shipping cost. In such cases, compensation will only be meted out once Fattbox has verified Your claims through the inspection and/or collection of the goods in question.
7. No parties are entitled to benefit or gain from claims for lost and damaged items.

Section 7: Refund, Return and Exchange

We are not responsible for any errors of the merchants in fulfillment of orders or otherwise. You will have to make arrangements with the merchant for any returns, refunds or exchange of items directly in accordance with the merchant’s terms and policies, including their policies on who will shoulder the return fees. We are also not responsible for any and all defects in the Products unless the same have been caused by our direct acts or omissions.

1. We do not facilitate any exchanges for Products. We will facilitate the return delivery of item(s) ordered from the merchant while the goods are still at the Fattbox warehouse. Applicable return charges apply.

Section 8: Unacceptable Shipments

User agrees that Products will be deemed unacceptable for Shipment if:

1. It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. U.S. Export Controls;
2. No customs declaration is made when required by applicable customs regulations; or
3. We decide that We cannot transport an item safely or legally (such items include but are not limited to: animals, currency, bearer form negotiable instruments, firearms, firearm parts, ammunition, human remains, pornography, illegal narcotics/drug and large appliances).
4. Products classified as hazardous material, dangerous goods, prohibited or restricted and therefore deemed unacceptable for shipping will be returned to the merchant at Your cost and/or We reserve the right to dispose of the Shipment.
5. The maximum value of items for shipping per transaction exceeds Five Hundred US Dollars (US $500.00).

Section 9: Indemnity and Limitation of Liability

You agree to indemnify and hold harmless the Interested Parties from and against any claims, damages, expenses and/or losses whatsoever arising from or in connection with Your access to the Site and/or use of the Services. "Interested Parties” mean Fattbox, and all affiliated service providers, and their officers, directors, employees, and personnel.

1. Notwithstanding any other provision herein, in no event shall We be liable for any indirect, incidental, special, punitive, exemplary or consequential damages of any kind, nor for any lost profits or revenues, in connection with or arising out of these Terms, the operation, use or access to the Site, or the provision of the Services.
2. In all cases, You agree not to hold Us liable for losses, damages, and cost arising from or related to the delay or failures by merchants, Your own network or infrastructure, telecommunication providers, third party service providers, government actors, or force majeure.
3. The quality of the Products purchased from merchants and the accuracy of the claims regarding such Products are the responsibility of the manufacturer and/ or distributor of the Products. We do not warrant, represent or guarantee the quality of the Products or that the claims made by the manufacturer and/ or distributor are accurate. To the full extent permissible by applicable law, We disclaim all warranties (whether express or implied) including but not limited to, that the Products will meet Your function and/ or requirements or be fit for a particular purpose. We shall not be responsible for any loss or injury or damage incurred as a result thereby.
4. In using the Site, you acknowledge and accept that the operation of the Site is dependent upon the proper and effective functioning of internet services and other third-party equipment and/or software. We disclaim and do not accept any liability for these in any way.
5. The Site contains external links to websites operated by third parties. The external links are provided “AS IS” without any claims, warranties, or representations, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. The use of third-party links is done at your own discretion and with the agreement that You will be solely liable for any damage to your device or for any loss of data resulting from such activities.

Section 10: General

We reserve the right to amend, delete, or add to these Terms from time to time without giving notice and with immediate effect; it is Your responsibility to regularly review the Terms and Conditions for any such changes. Your registration and continued use of the Service/s signify Your acceptance of these Terms and Conditions.

1. All notices addressed to Us shall be given by postal mail to Fattbox
2. Notices to You shall be sent to the email address provided by You during the registration process
3. Notice shall be deemed given 24 hours after email is sent, unless We are notified that the email address is invalid. Alternatively, We may give You notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such cases, notices shall be deemed given 3 days after the date of mailing.
4. Whilst the Site may be accessed by User in different countries, the laws of the Republic of Singapore, without regard to the conflicts of laws principles thereof, will apply to these Terms.
5. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.
6. The invalidity or unenforceability of any provision shall not affect any other part of these Terms.
7. We are not liable for any delays, loss or damage arising out of circumstances beyond our control, including but not limited to any act or omission by a person not employed or contracted by Us (e.g. Government clearance, 3rd party delivery operations, transshipment/berthing issues); Acts of God including but not limited to: earthquake, cyclone, storm, flood, fog; "Force Majeure" including but not limited: to war, plane crash or embargo; riot or civil commotion; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.
8. We do not perform special requests that go over and beyond our services. We reserve the right to decline and impose restrictions on any regular or special request as we deem fit in processing any request received.