What is fattbox

Fattbox provides customers with the service to ship goods they purchased from online stores in countries where fattbox service is available, to their home addresses by providing a free physical delivery address in the country where the online store is located, and an intuitive interface that enables them to consolidate, pay for shipping and ship their goods with utmost transparency and ease.

How do I contact fattbox

Our Customer Care team is ready to assist you everyday excluding legal holidays.

Live Chat: 10:00 AM to 4:00 PM PHT
Email: 10:00 AM to 6:00 PM PHT
Instagram: 10:00 AM to 6:00 PM PHT
Twitter: 10:00 AM to 6:00 PM PHT
Messenger: 10:00 AM to 6:00 PM PHT

If chat is unavailable, please email us at info@fattbox.com and we’ll get back to you within 24 hours.

How does fattbox works

Shop from online stores and send it to your fattbox address!

When you buy items from online stores, use your fattbox address and your account number as your delivery address. We will notify you once your packages have been received at the fattbox warehouse.

Processing consists of weighing, measuring, and photographing your item/s while it's in its original packaging. However, please note that if your item/s arrives in a courier's or distributor's box (e.g. FedEx, Amazon), we remove the courier's box before your item(s) is measured and weighed. We measure and weigh your item/s in its original/manufacturer's packaging to help you save on shipping fees.

This may take 24 to 48 hours, depending on the volume of shipments the fattbox warehouse is handling at the time.

After your package/s has been processed, we will send you an email notifying you that your package is in your Cart, which you can access via your fattbox dashboard. When you are ready to ship, select which package/s you want to send to your address, select your applicable shipping and payment method, and pay for the shipping fee. Once you have paid, we will email you confirming your payment. Sit back and relax while we consolidate your packages and prepare them for shipping. We will notify you via email once your shipment is on the way, as well as give you your tracking number so you can track its status.

Depending on what mode of shipping you have chosen, your shipment will be delivered to your front door.

Fattbox warehouse

Address: 21034 Main St. City Of Carson, CA 90745