A tracking number is a combination of numbers and/or letters that uniquely identifies your shipment.

Typically, the merchant or online shop can furnish the tracking number. When you order a product online, the tracking number or ID is often included in the confirmation email or shipment notification. If not, kindly reach out to your merchant or online shop. It's important to note that not all shipments are assigned tracking numbers or IDs.

You can anticipate tracking events to be visible within 24-48 hours after receiving confirmation from your merchant or online shop. The delay in tracking updates is attributed to the fact that the initial event is generated when the shipment is handed over to us, specifically when it departs from the fulfillment center of your merchant or online shop.

For most shipments, we provide milestone tracking, meaning that it may take some time before a new tracking event is displayed. Your package continues its journey to the destination despite intervals between tracking events. The duration of the transit can vary based on the destination, considering factors such as distance and the chosen service's transit time.

Shipment delays can also occur, often due to circumstances beyond Fattbox's control, such as weather events, local disruptions (like public holidays), customs processing, or strikes. If your shipment hasn't arrived within 10 days after the expected delivery time, we recommend contacting your merchant or online shop. As our contract partner, they can initiate an investigation for lost items.

It's important to be aware that certain packages may have limited tracking events in the country of origin and no tracking events in the destination country.

In case your tracking number is not working, please contact your merchant or online shop.

After receiving your shipment from the merchant or online shop, the delivery timeline is determined by the selected service. Typically, the merchant or online shop specifies the delivery time on its website.

It's essential to note that delivery times can fluctuate based on the chosen product or service, as well as the proximity or distance between the origin and destination. Delivery periods can range from 2-3 days for neighboring countries to up to 20 days for those with significant distances.

Additionally, please be aware that, depending on the product or service selected, the shipment is usually handed over to the respective local postal company in your country for the final delivery to you.

Please be aware that standard delivery times may vary based on the product or service and the relationship between origin and destination. Delivery durations range from 2-3 days for neighboring countries to up to 20 days for countries with longer distances. Typically, the merchant or online shop specifies the anticipated delivery time on its website.

If your shipment surpasses the expected delivery time, it unfortunately indicates a delay. We sincerely apologize for any inconvenience caused by this delay. Various factors, such as weather events, customs processing, or strikes, can contribute to delivery delays. Should your shipment not arrive within 10 days after the expected delivery time, we recommend reaching out to your merchant or online shop. As our contract partner, they can initiate an investigation for lost items.

If you have not received your shipment, please contact either your merchant or online shop.

Unfortunately, once a package leaves the merchant's facility, Fattbox is unable to modify the delivery address. Please contact the merchant or online shop.

Unfortunately, it is not possible for Fattbox to change the delivery day or delivery time once the shipment has been dispatched.

Please contact Fattbox to file a damage report.

Subsequently, send the damage report to your merchant or online shop. Your merchant or online shop will handle the process of claiming the damaged or lost parcel with Fattbox Customer Service.

If your shipment has not been received within 10 days after the anticipated delivery time, kindly reach out to your merchant or online shop. Or directly contact Fattbox (contact number is on our website)

It's important to note that delivery times may fluctuate based on the product or service and the relationship between origin and destination, ranging from 2-3 days for neighboring countries to up to 20 days for countries with longer distances. Typically, the merchant or online shop provides the expected delivery time on its website. Delays of up to 10 days can unfortunately occur due to factors such as weather incidents, customs processes, or operational backlogs.

Shipments undergo customs clearance, and the processing times vary from country to country, beyond the influence of Fattbox Customer Service. Certain countries may require payment of duties and taxes. If customs needs additional information, they may hold your shipment and will reach out to you in such cases

Duties and taxes are consumption taxes. Customs duties are applied to specific goods bought from abroad, while value-added taxes (VAT) are typically imposed in the country where the purchased goods are consumed. The rates for duties and taxes vary from country to country. Settlement of duties and taxes depends on the country and can be processed through the post office or customs office. For detailed information on customs procedures, please refer to the website of your local customs authority.